Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

IS THE WEBSITE TRUSTWORTHY?

 

Our website uses SSL security, which is required by law for all online stores. This encrypts all transactions on the site, ensuring that your information remains confidential.

We do not have access to your payment information, such as credit card numbers — only the banks do — making your purchase 100% secure.

If you have any questions, please contact us at: support@mygiftoflight.com

 

WHAT PAYMENT METHODS ARE ACCEPTED?

At My Gift Of Light, we accept the following payment methods:

  • Credit/Debit Cards: We accept Visa, MasterCard, American Express, and Discover.

  • PayPal: A fast and secure way to pay using your PayPal account.

  • Apple Pay / Google Pay: For quick payments on compatible devices.

 

 

DO PRODUCTS COME WITH A WARRANTY?

Yes, all our products have a 7-day warranty after receipt. If there is any defect or issue with the product, contact us immediately so we can arrange a replacement or return.

 

 

IS CUSTOMER SUPPORT AVAILABLE?

Yes, our support team is available to help with any questions or issues. You can reach us via email or the website chat.

 

 

WHY DO PRODUCTS TAKE 7 TO 15 DAYS TO ARRIVE?

We offer products at prices well below the market average, which means we work with international suppliers (U.S., Europe, and Asia).

When a new order is placed, we send the request to our suppliers, and they ship directly to your address.

 

 

HOW MUCH IS SHIPPING?

We offer FREE SHIPPING.

 

 

DO ALL PURCHASES COME WITH A TRACKING NUMBER?

Yes. We only work with reliable suppliers who provide a tracking number for your security and convenience.

 

 

WHEN WILL I RECEIVE MY TRACKING NUMBER?

We send the tracking number to your email within up to 3 business days. This is because our suppliers (the manufacturers) require this processing time.

If you haven’t received your tracking number after this period, send us an email at support@mygiftoflight.com including your order number (e.g., #4321), and we will respond within 24 hours.

 

 

MY TRACKING NUMBER IS NOT SHOWING UPDATES

It’s normal that there are no updates while your package is in transit between the origin country and the destination country. Updates will appear once the package arrives in the U.S. or local country.

Rest assured, your order is on its way.

 

 

ARE THERE ANY ADDITIONAL FEES I NEED TO PAY?

No, you only pay the full product price. Our products are not subject to customs duties or postal fees.

 

 

HOW DOES DELIVERY WORK?

The products on our site are not stocked in the U.S., China, Sweden, or Germany. They are shipped directly from our international suppliers.

The estimated delivery time is 7 to 15 business days, but delays may occur due to postal strikes or other factors beyond our control.

All purchases come with a tracking number, which is sent to the customer’s email within 5 business days and can be tracked from the origin country to your home.

 

 

ARE THERE ANY ADDITIONAL FEES I NEED TO PAY FOR THE PRODUCT?

 

No, you only pay the full product price. Our products are not subject to customs duties or postal fees, but if any fees do occur, they will be the buyer’s responsibility.

 

 

Based on our experience, 85% of products are delivered within 7 days after shipping.

If your order includes two or more products, they may be shipped separately, and a tracking number will be issued for each item.

Please pay close attention when entering your shipping address to ensure timely delivery. Note that the address cannot be changed after 24 hours of placing the order, as the order is already being prepared for shipment. Similarly, order cancellation will not be possible after 24 hours.

As these are international shipments, tracking information may take 3 to 5 business days after the tracking number is issued.

The shipping address must be carefully reviewed by the buyer before confirming the purchase. If a product is returned due to an incorrect or incomplete address, the customer will be fully responsible. In case of a failed delivery attempt, the package may remain at the local post office for pickup. If not collected, it will be returned to the sender abroad. Upon confirmation of reshipment, the delivery timeframe will start from the date of this confirmation, which will be recorded in the order details.

Since this is an import service, all merchandise may be subject to customs procedures or taxes.

 

How do I return a product?

If you need to return a product, you have 7 calendar days from the date of receipt to request a return. The product must be in the same condition as received, without signs of use. For more details about the return process, please refer to our Refund Policy.

 

 

For any questions regarding delivery times, our team is always available via Chat or by email: support@mygiftoflight.com.

By making a purchase, the customer agrees to the terms and conditions established by My Gift Of Light.